Please email us (info@martoraustralia.com.au) with the item(s) you want to return and the reason for the return.  You will be issued with a return goods authorization (RGA) number which needs to be marked on the outside of the returned package. 

 

Please note the following before returning items:

 

• There is a restocking fee of 15% of the total value of the order for goods being returned for credit.

• Items being exchanged will not be subject to a restocking fee but will incur return freight charges. 

• Unauthorized returns will not be credited (a RGA number must be provided to you by us) 

• Returned items must be received within 14 days of our issuance of an RGA number. 

• Items will not be accepted for return after 30 days from delivery

• All returned items must be in their original packaging and unused.

• Items repackaged or used will not be accepted for return.  

• Return shipping is at your cost.

• Defective items will be credited or replaced at our option.

• No returns will be allowed on special orders.

• The freight portion of the invoice will not be credited on returned merchandise.

 

 

Once the item is received, it will be inspected, the re-stocking fee will be determined and then we will credit you the appropriate amount. You will receive an email notification of the credit transaction. The entire return process normally takes 2 weeks once the returned item has been received.